Frequently Asked Questions

BOOKINGS & PAYMENT

How do I book?
To enquire about availability or complete a booking, please email enquiries@aqora.co.uk or call +44(0)1392 690 987.

Can I amend or cancel my booking?
Yes. 7 days’ notice is required for all amendments and cancellations, unless otherwise stated at the time of enquiry or booking. Charges may apply if less than 7 days’ notice is given.

Can I extend my stay?
Extensions are subject to availability. Contact us as soon as possible if you need to extend.

When is payment due?
Payment is typically due at the time of booking, or at least 7 days prior to arrival. For longer stays, we can bill monthly.

Is there a deposit?
No. We do not hold deposits. 

What payment methods do you accept?
We accept payment via card or bank transfer. Corporate invoicing is also possible, subject to credit checks and account set up.

Do you offer corporate rates?
Yes. We can provide preferential rates for businesses. Contact us to discuss your requirements.

What taxes apply?
Rates are quoted excluding Value Added Tax (VAT). VAT is charged at 20% for the first 28 nights, then at 4% thereafter. We can provide a quote for the total cost of your stay, upon request.

Is there a minimum stay?
Yes. The minimum stay is 3 nights.

ARRIVAL & DEPARTURE

What time is check in?
Check in is from 15:00 on your day of arrival.

What time is check out?
Check out is before 10:00 on your day of departure.

How do I check in?
All our apartments are self check in. Digital codes unique to your booking will be provided prior to arrival.

Can I check in early?
We may be able to accommodate an early check in; however, it is subject to availability and charges may apply.

What if I need a late check out?
We may be able to accommodate a late check out; however, it is subject to availability and charges may apply.

What do I need to do on departure?
Please place all rubbish in bins provided. Ensure all windows are closed and locked securely. When you leave your apartment, please pull the door firmly closed behind you until it locks. No keys need to be returned as all locks are digital.

Is there luggage storage?
No. We cannot hold luggage.

YOUR APARTMENT

What is included in my apartment?
All our apartments are fully furnished and equipped. Each apartment has a full kitchen with a built in washer/dryer. Some apartments have a dishwasher. All bills are included, and Wi-Fi is complimentary. Each apartment is stocked with a full set of inventory including crockery, cutlery, glassware, pots and pans, utensils, and other essential items. Fresh linen and bedding are provided and in place in each bedroom and there is a full set of towels in each bathroom.

Is there a kitchen?
Yes. All apartments have a full kitchen. Some apartments have a dishwasher.

Is there a washer/dryer in my apartment?
Yes. All apartments have a washer/dryer built in.

Are all bills included?
Yes. All bills are included, and no extra charges apply.

Is Wi-Fi free?
Yes. High-speed Wi-Fi is included in all apartments.

Are linen, bedding, and towels provided?
Yes. All beds are made up, and full set of towels are provided in each bathroom.

Is there a housekeeping service?
Yes. A weekly housekeeping service is included for stays of 7 nights or more. This includes a light clean and a change of all linen and towels.

Is there air conditioning?
Fans are provided in each apartment. There is no air conditioning. 

Are the apartments heated?
Yes. All apartments have central heating.

PARKING 

Is parking available?
There is on street parking outside our building in Exeter which is free of charge from 18:00 – 08:00 each day. Outside these hours it is chargeable on street for a limited time, or for more extended periods for a fee in a nearby car park. Parking is free of charge and available on site within our gated community in Bridgwater.

POLICIES

Are pets allowed?
Yes. Please refer to our Pet Policy here: https://www.aqora.co.uk/pet-policy/

Is smoking permitted?
No. All our apartments are non-smoking. 

Are parties or events allowed?
No. Parties and events are not permitted.

FAMILIES & GROUPS

Are children welcome?
Yes. Families are welcome, and we can provide travel cots or highchairs upon request (in some apartments only).

Are there sofa beds or extra beds?
Some of our apartments have sofa beds in addition to the main bed(s). None of our apartments have extra beds. Please enquire before booking.

Can groups stay together?
It varies. If you are booking with friends and family, we can try to group you together, however it depends on our availability. 

ACCESSIBILITY 

Do you have accessible apartments?
No. In Exeter, all our apartments are accessed either via stairs or have internal stairs, or both. In Bridgwater, some of our apartments are on the ground floor and may be appropriate for those with reduced mobility but are not fully accessible. 

SAFETY & SECURITY 

Are the apartments secure?
Yes. All gates, entrances, and doors feature digital locking systems (no lost keys or unexpected access). Our Exeter apartments are accessed via a locked main door before reaching the apartments. Our Bridgwater property sits inside a secure, gated development. 

Is there someone available in an emergency?
Yes. For 24 / 7 emergency support, please call AQORA on +44 (0)1392 690 987. For emergency services, please call 999 (Fire, Police, Ambulance). 

QUESTIONS

What if I have questions?
For assistance, please email enquiries@aqora.co.uk or call +44 (0)1392 690 987. Our offices are open Monday – Friday, 09:00 – 17:00 (excluding public holidays). Outside office hours, the same number can be used for emergencies. 

What should I do if something isn't working?
Please report any problems as soon as possible so we can resolve them promptly.